TERMS & CONDITIONS

TERMS & CONDITIONS

 In using the Sugarcrush services, you are esteemed to have accepted the Terms and Conditions listed below. Sugarcrush reserves the right to modify these terms and conditions at any time. In case of any queries or comments or complaints on or about the website, please email us. 

  1. By registering or successfully transacting on sugarcrush.in , you hereby agree to receive Updates about our products and your Orders. All customers have to register and log in for placing orders on this site.
  2. By agreeing to the terms and conditions, the customers agree to receive promotional communication through email and SMS upon registration.
  3. We strive to provide correct product and pricing information but in case of any unintentional human typographical errors, Sugarcrush reserves the right to refuse or cancel the order.
  4. We provide with the estimate delivery time of the products and do everything to meet our deadline but in case of any circumstances beyond our control, the actual delivery time can vary.
  5. Sugarcrush values your right to privacy, therefore, we do not use or disclose any personal information shared on our website by our customers, such as name, address, email address or contact information, to any outside source.
  6. You are prohibited from violating or attempting to violate the security of our Website and you agree, understand and confirm that the credit/debit card details or any other financial details provided by you for placing the order on this website is accurate and you shall not use the credit/debit card or financial facility which is not lawfully owned/obtained by you.
  7. You understand, acknowledge and agree that you shall be responsible for availing any product on our website and Wood Pressery Ventures LLP shall not be responsible or liable in any manner whatsoever. You may use the products after consultation with your Doctor.
  8. You understand and agree that information regarding nutritional diet and health related information shall be provided in a generic manner and not as a specific advice to you.
  9. You understand that, products of perishable nature should be used immediately and in any case prior to expiry date.
  10. You understand and agree that there shall be no guaranteed results to any product consumed by you.
  11. You understand, acknowledge and agree to all the specifications described by Sugarcrush for the product and you are placing the order with your free will.

GENERAL QUERIES

IS CASH ON DELIVERY (COD) AVAILABLE?

Yes, COD is available and we ship pan India.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

The order usually takes 7-10 working days to reach all the metros and tier I cities, however for some pin codes it might take a little more time. In case of delay please CONTACT US on our helpline number+91 9557638988 where our Customer support team is available from10:00AM to 6:00PM (Monday to Saturday)ORon our Instagram handleSugarcrush_world TAP HERE

HOW WOULD I KNOW IF MY ORDER IS PLACED?

You will get a confirmation of the placed order on your registered email ID and phone number. Besides, we will further notify you with the tracking ID once it is dispatched from our warehouse.

HOW TO PLACE AN EXCHANGE REQUEST?
  • Drop an email to info@sugarcrush.in to place exchange request.
  • A confirmation email would be shared once the exchange or request is approved.

Please note that the exchange request needs to be raised within 7 days of the delivery date. Reverse pickup will be done in 2-3 working days by our courier partner. Once we receive the product, we would get in touch with you to confirm your request.

In addition, all returned products must be unused or unwashed or undamaged and must be returned with the original packing and tags when we receive them. Items without tags will not be accepted.

The new order will be on its way as soon as the exchange item is verified at our warehouse. The exchange process is subject to your exchange item meeting the above conditions.

ARE THERE ANY ADDITIONAL CHARGES FOR RETURNS EXCHANGE?

For an incorrect order delivered, it will be a free exchange or full amount refund. For a correct order delivered, a reverse shipping fee of ₹ 200/- will be charged on the new exchange or will be deducted from the refund amount.

An incorrect order includes delivery of the incorrect size, color, and product originally ordered, as well as defected products.

WHAT HAPPENS IF MY SHIPMENT DOES NOT GET DELIVERED ON TIME?

In case the order does not get delivered within 7-10 working days, In case of delay please CONTACT US on our helpline number+91 9557638988 where our Customer support team is available from10:00AM to 6:00PM (Monday to Saturday)OR on our Instagram handleSugarcrush_world TAP HERE

ARE THERE ANY SHIPPING CHARGES ON DELIVERY?

NO, shipping is totally free and we ship pan India.

CANCELLATION, EXCHANGES & RETURN

HOW CAN I CANCEL AN ORDER?
  • Drop an email to info@sugrcrush.in to place an cancellation request mentioning Order ID
  • A confirmation email would be shared once the cancellation is approved.

Please note that the cancellation request needs to be raised within 12 hours of order placement.

HOW DO I RETURN / EXCHANGE A PRODUCT?
  • Drop an email to info@sugarcrush.in to place an Return/Exchange request.
  • A confirmation email would be shared once the exchange or request is approved.

Please note that the exchange request needs to be raised within 2days of the delivery date. Reverse pickup will be done in 2-3 working days by our courier partner. Once we receive the product, we would get in touch with you to confirm your request.

In addition, all returned products must be unused or unwashed or undamaged and must be returned with the original packing and tags when we receive them. Items without tags will not be accepted.

The new order will be on its way as soon as the exchange item is verified at our warehouse. The exchange process is subject to your exchange item meeting the above conditions.

WHAT HAPPENS TO ORDERS WHERE PRODUCTS ARE RECEIVED IN DAMAGED CONDITION?

We strive to deliver the best quality standards, however, in case you receive a damaged defective product, we should be notified within 24 hours of delivery. Also, we request you to send us a photograph of the damaged defective product on our Instagram handleSugarush_world TAP HERE

WHAT SHOULD I DO IF I RECEIVE A DIFFERENT ITEM FROM THE ONE THAT I HAVE ORDERED?

We try our best to deliver the right products within time, however, in a few rare cases if you receive a different / wrong product, please drop an email to info@sugarcrush.in to place the exchange request

I HAVE REQUESTED A REPLACEMENT, WHEN WILL I GET IT?

For return exchange, the reverse pick up will be done in 2-3 days once the request is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the QC, the refund for return or the request for exchange will be initiated within 72 hours. Once the product is dispatched, it will take 7-10 working days to reach you. For further assistance contact us on our Instagram handleSugarcrush_world TAP HERE

WHEN WILL I GET MY REFUND?

It takes 7-10 days for the product to arrive at our warehouse after the reverse pickup is done, after which it undergoes a quality check. Once it passes the QC, the refund initiated within next 48 hours.