PRIMROSE CLUTCH

FREQUENTLY ASKED QUESTIONS

RETURN AND REFUND POLICY

• For returns/exchange, kindly notify us within the first 24 hours after the receipt of merchandise by writing to us at info@sugarcrush.in with videos of the same 
• Kindly note we do not accept returns more than once per order. You cannot return or exchange an item that was already part of an exchange. 
• Kindly note we do not accept returns or exchanges for wedding favours, bulk orders, fabrics and products customised upon request. 
• It is the responsibility of buyer to inspect upon receipt that all products delivered matches its order.
• No returns/exchanges will be accepted if it is not notified to us within the stipulated time period of 24 hour.
• Returns/Exchange is not applicable for international shipments due to export & duty regulations by the Govt. of India
• You can exchange a product for another one available from the website. If the new product is of lower cost and there remains a balance (after adjusting for shipping and other costs should they occur) we will provide you with a  SUGARCRUSH credit note of the same value as of the balance which you can redeem anytime on our website. We will not be responsible for any misuse of the said code after the same is communicated to the customer. We will arrange for pickup of the old product and ship the new product once we receive the old product at our warehouse and inspect that all the exchange conditions are met.
• In case of any return and refund, we reserve the right to deny refund if the product has been damaged when received at our warehouse.
• No refund or exchange will be provided if the receipt of sale is not sent back to us along with the products. Original tags must be attached and intact.
• A refund or exchange will only be provided for those products that are returned in perfect condition, unused, and with the original packaging.
• Merchandise modified by the buyer, or modified by seller at the request of buyer, may not be returned.
• Once merchandise is printed, dyed, washed or altered in anyway, the buyer cannot return or make a claim relating to such merchandise.
• The buyer accepts that it is the decision of SUGARCRUSH to determine whether refund or exchange is possible based on the condition of the merchandise(s). If we feel that an item has been worn many times, no refund or exchange would be entertained.
• All refunds or exchanges will be made within 7-30 working days subject to the specifications from the payment gateway.
• For a Cash-On-Delivery (COD) payment method the packaging cannot be opened and the product cannot be used at the time of delivery with a motive to return the product on the spot.
• For a Cash-On-Delivery (COD) payment method the delivery executive will only provide the package upon receipt of the payment and will not be liable to take the package back once delivered.
• Your returns will be shipped to:

HOUSE OF SUGARCRUSH

B 39 EKTA NAGAR

BAREILLY

UTTAR PRADESH

243122

⏳WITHIN 12 HOURS

Customers must inform us within 12 hours of placing an order if they intend to cancel the order. (By DROPING AN EMAIL ON info@sugarcrush.in )

Order Id

It is mandatory to provide Order ID to cancel an order.

In Transit

Orders cannot be cancelled once they have been shipped or are in transit.

FREE SHIPPING PAN INDIA

Order Confirmation

Order confirmation emails are sent to the email address provided by the customer upon placing an order.

Tracking

We prefer to keep our customers informed about their orders, therefore, tracking information is sent to them via email within 24-36 hours of placing the order.

Delivery Time

We estimate 7-10 working days for delivery.

Delivery times vary from state to state, area to area, and pincode to pincode. Particularly in Telengana and Hyderabad, where some pincodes are not serviceable.

The delivery days are subject to change if there is a weekend in between, a festival, a courier strike,a national holiday etc.

Contact us

Customers can contact us with any queries on our Instagram handle, where our Customer support team is available from 10:00AM to 6:00PM (Monday to Saturday)

DM us on our Instagram page @sugarcrush_world